1. We respond to every internet customer in our business in:
2. Our process is designed to always ask questions and learn about the customer not just sell price and product/service.
3. On a scale of 1 to 10 (10 being an expert) how would you rate your sales/customer service staff in terms of their knowledge about what you sell.
4. What % of the time do you demonstrate to your customers what you sell, so they can experience or develop mental ownership.
5. On a scale of 1 to 10 (10 being an expert) how well does your business overcome any potential objections customers might have (either in conversation or on your site).
6. When customers receive what we sell, we find a way to make it a memorable experience.
7. After delivering what we sell, we have a formal process in place to build customer loyalty, and ask for recommendations.